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2009 Quality Worklife-Quality Healthcare Collaborative Summit. For more on Graham's presentation at the summit. Making the Workplace More Satisfying Graham's interview with Shelagh Rogers on CBC Radio's "Sounds Like Canada" |
How to strengthen the people-performance link in the healthcare quality chain
Graham Lowe’s keynote at the Quality Worklife - Quality Healthcare Collaborative's 3rd annual Summit, March 2009, explores what energizes a “people-performance-quality chain” in healthcare. He shows how innovation, renewal and sustainability in healthcare depend on all of us doing a better job leveraging the dynamics of quality. Drawing on evidence and successful practices from healthcare and other industries, he presents action principles you can use to strengthen every link in your organization’s quality chain.
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